Our cancellation policy is
designed to offer flexibility while remaining fair to all guests. When you
book directly through thesoulhotel.com, your reservation can be modified or
cancelled according to the specific rate plan you select. Different room
types and promotional offers may carry different cancellation terms, which
are clearly shown during booking.
In general, standard
flexible rates can be cancelled free of charge up to a certain number of days
before arrival, after which a charge of around one night’s stay may apply.
Special promotional or non-refundable rates may have stricter terms in
exchange for lower pricing.
We always recommend reviewing
the cancellation terms for your chosen rate before completing your booking.
If you need to modify or cancel, please contact us as early as possible at
+90 (212) 251 25 34 or [email protected], and our team will assist you
according to your booking conditions and do their best to help.